SWEP identifies a leak when more than 100 litres of water is used overnight between the hours of 12:00AM to 1:00AM. This default leak detection setting assumes there is no water use during this time.
Automated leak alerts are sent to the school’s nominated email address/es in the following pattern:
- 1st leak alert – sent the same day the leak is detected, within school hours. For example, if the system detects a leak on Sunday night, the school will receive an email alert on Monday, typically before 12:00PM.
- Follow-up leak alerts – every three days until water use falls back to less than 100 litres between 11:00PM and 12:00AM.
The SWEP Support Team will contact the school by phone or email on the 14th day of an ongoing leak to check the email alerts have been received correctly and offer high-level advice on the school’s water data and use patterns.
If your school typically uses over 100 litres between 11:00PM and 12:00AM (e.g., outdoor irrigation), you can adjust the default leak alert setting by contacting the SWEP Support Team.
SWEP will work to ensure data transfers and leak alerts are transmitted and sent accurately and on time. However, technical issues beyond our control may cause delays or data gaps. We are not liable for any resulting loss, but we will make reasonable efforts to restore service and recover available data promptly.